Average Reviews:
(More customer reviews)This is a beautiful kettle and it boils water very, very quickly.But the reviews about the the foul chemical smell and taste are correct, at least with mine.I chose to ignore the bad reviews regarding the smell and I bought this two weeks ago.As soon as I unpacked it I could detect what the other reviewers were referring to.Every night since I got the kettle, a solution of either vinegar and water, baking soda and water, or lemon juice and water has sat in my kettle, all to no avail. I called Capresso after the first week and the customer service rep acknowledged the problem and suggested the lemon juice.She was very nice and told me to be sure to call back if that didn't work. After a week of trying the lemon juice, I still got the foul smell and taste in the water.I use filtered water that tastes fine before it goes into this kettle.When I called Capresso back, as directed by the first rep with whom I spoke, the rep who answered my call told me that I could send it back and they would replace it with one that "has been tested and doesn't have the smell," but that I would have to pay for the shipping.I didn't feel that I should have to pay for shipping so I asked to speak to his supervisor.The supervisor told me there are no problems with the kettles; he is unaware of any chemical odors and that I could pay for the shipping or return it to where I purchased it and have them replace it.When I explained that I wanted one of the ones his rep told me have been tested and have no odor, he denied all of that as being completely false.He got very nasty and said he could care less that I wasn't happy with my kettle.
I am especially disappointed in Capresso and their customer service.We have been loyal Capresso customers with their coffee products and have never been disappointed.The kettle, however, has been a big let down.I am an avid tea drinker; the chemical taste is that is getting into the water when it is heated is beyond discernible, it is prominent even in cocoa and strong tea.If this is going to matter to you, don't buy it.It is really a shame because it is a beautiful kettle and does work well.But I am tired of dumping out undrinkable cups of tea due to a foul taste and am returning this.
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Capresso H2O Plus Glass Water KettlesProduct Description: The beautifully designed Capresso H2O Plus cordless water kettle with Polished Chrome finish lid and slip-free textured handle is versatile, economical and safe to use.It is faster, safer and more efficient than any stove top kettle.The H2O Plus features a maintenance free, stainless steel covered dome heater and safety auto shut-off upon boiling or when kettle is lifted from base.Cordless design with 360 degree swivel base for right and left hand use.
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